uo8 Privacy Policy

uo8 collects your personal information directly when you register an account, make a deposit or withdrawal, contact the support team, or interact with our platform in any way. We only collect information that is necessary for legitimate purposes as stated below.

Information that may be collected includes:

• Full name, date of birth and gender for identity verification and to confirm the user is 21 years of age or older
• Email address and mobile phone number for account communication and verification
• Identification card number (MyKad) or relevant identification document, for legal compliance requirements
• Financial information such as e-wallet details, bank account numbers or cryptocurrency transaction details, for processing deposits and withdrawals
• IP address, device type, web browser and session data for security and fraud prevention
• Betting history and activity on the platform for responsible gambling compliance purposes

Information collected is used solely for the purposes of operating the uo8 platform and fulfilling applicable legal obligations. We do not use your data for any other purpose without your explicit consent.

Legitimate purposes for data use include:

• Opening, verifying and managing user accounts
• Processing financial transactions including deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Compliance with know-your-customer (KYC) and anti-money laundering (AML) requirements under international licensing
• Detection and prevention of fraudulent activity, hacking or account misuse
• Providing customer support via live chat and email in Malay and English
• Sending important notifications relating to accounts, bonuses or policy changes
• Platform improvements based on analysis of anonymised usage data
• Compliance with responsible gambling programmes including monitoring of betting patterns

Should uo8 intend to use your information for purposes beyond the scope stated here, you will be informed in advance and given the opportunity to withdraw your consent.

uo8 does not sell or transfer your personal information to third parties for commercial purposes. However, there are limited circumstances where data sharing is necessary and legally permissible.

Third parties that may receive your data in certain situations:

• Authorised payment processors and financial service providers, to facilitate secure deposit and withdrawal transactions
• Technology service providers that assist in operating the platform, subject to strict confidentiality agreements
• Regulatory bodies and law enforcement when required by court order or legitimate legal requirement
• Third-party identity verification partners used in the KYC process, under strict contractual controls

All third parties that handle uo8 user data are bound by confidentiality and data protection obligations equal to or stricter than this policy. uo8 takes responsibility for ensuring compliance by those third parties.

uo8 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, accidental disclosure, alteration or destruction.

• Data encryption in transit using 256-bit TLS/SSL protocols on all platform pages
• Data encryption at rest for all sensitive information in our databases
• Role-based access control (RBAC) ensuring only authorised personnel can access specific data
• Continuous security monitoring and active intrusion detection systems 24/7
• Regular security assessments by independent cybersecurity experts
• Data backup and disaster recovery procedures for service continuity

While uo8 takes all reasonable precautions, no data transmission system over the internet can be guaranteed 100% secure. Users are also responsible for keeping their own account passwords and login information safe.

As a uo8 user, you have the following rights in relation to your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe.

• Right of Access — You have the right to request a copy of the personal data we hold about you and to know how it is used
• Right of Rectification — You can update or correct information that is inaccurate or outdated through your account settings or by contacting our support team
• Right to Erasure — In certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations
• Right to Object — You have the right to object to the processing of your data for specific purposes such as direct marketing
• Right to Data Portability — You may request your data in a structured, machine-readable format for the purpose of transferring it to another platform
• Right to Withdraw Consent — Consent given for specific processing purposes may be withdrawn at any time without affecting the validity of prior processing

To exercise any of these rights, contact the uo8 support team via live chat or email. We will verify your identity before processing any request to ensure the security of your account.

The uo8 platform uses cookies and similar tracking technologies to keep the platform running smoothly, improve the user experience, and carry out usage analysis that helps us improve our services.

Types of cookies used by uo8:

• Essential Cookies — Required for core platform operations such as session login, account security, and transaction processing. These cookies cannot be disabled without affecting platform functionality
• Preference Cookies — Store your personal settings such as language selection and display preferences to provide a more comfortable experience
• Analytic Cookies — Collect aggregated and anonymised information about platform usage patterns for the purpose of service improvement
• Security Cookies — Help detect fraudulent activity, unauthorised logins, and other security threats by analysing access patterns

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. uo8 does not use third-party cookies for external advertising purposes.

uo8 retains your personal data for as long as your account is active and for the period required by applicable law. Our retention policy complies with international licensing requirements that set minimum storage periods for financial records and identity verification.

• Financial transaction and audit records are retained for the period specified by compliance requirements
• Account information is retained for as long as the account is active and for a reasonable period after account closure
• Customer support communication logs are kept for service quality and dispute resolution purposes
• Anonymised analytics data may be retained for a longer period for platform research purposes

Once the retention period expires or following a successful deletion request, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

uo8 reserves the right to amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or technologies used. Any amendments will be posted on this page with an updated effective date.

For significant amendments that affect how your data is processed, uo8 will send you a notification via your registered email or an in-platform notice before the changes take effect. This gives you sufficient time to review the changes and make decisions regarding your account.

Continued use of the uo8 platform after an amendment notice is considered acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 5.

For any enquiries regarding this Privacy Policy or how we manage your personal data, please contact the uo8 support team via live chat or email at [email protected]. We are committed to responding to all privacy enquiries within a reasonable time.